CCDS Managed Services

Cloud Consultancy for Digitalization & Security (CCDS) is located in Riyadh, Saudi Arabia with full redundancy, high availability and a team of specialized security analysts to provide you with 24X7 monitoring, incidence response and remediation. The services offered are:

Managed Security Services & Devices

Log Management & SIEM

Managed Security Services & Devices

CCDS TODAY Offering best-in-class Professional Services (SLAs) in different Approaches that help & meet customer requirements and compliances !!!

The scope of this IT/Network Security support contract includes Assessment of existing infrastructure & 24/7 SLA Support as per below Domains includes and not limited to

System Infrastructure

HCI Platforms


WAF &Load Balancers
IP Telephony
Passive networks
DLP solution
WAP Systems

Information Security Systems

Email Security

CCTV/Access Security Systems

HDD for local storage
Network for CCTV
Access Control

Our Approaches

Study the current state of the data center infrastructure.
Assessing the technical gaps of the current situation and developing the plan and future vision for the DC&DR in the organization.
Propose the best solutions and technical services meeting the requirements of the organization business needs and comply with international (ISOx, PCI, etc.) and local standards (SAMA/NCA)
CCDS team to provide 24×7 Technical Expert team to the customer for All issues related to network and infrastructure domains as described Above.
Remote Support and if required Onsite support will be included to rectify the issue for making sure the smooth operations of the customer environment.
Standard ticketing and reporting system will be provided to Customer Monthly Basis.

Support Tiers

Support requests raised by the client will be handled by three tiers of support:

Tier 1 Support:  All support incidents begin in Tier 1, where the initial trouble ticket is created, the issue is identified and clearly documented, and basic hardware/software troubleshooting is initiated.

Tier 2 Support:  All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where more complex support on hardware/software issues can be provided by more experienced engineers.

Tier 3 Support: All Support incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where support is provided by the most qualified and experienced Engineers who have the ability to collaborate with 3rd party (Vendor) support engineers to resolve the most complex issues.

Log Management & SIEM

Service Description

(SIEM) and Log Management service collects, correlates, analyzes and stores security events from networks, hosts, and critical applications. A team of highly skilled certified security experts working from our integrated Advanced SOC 24x7x365 Security Operations Centers use all this information, correlating it with our database of intelligence feeds.

Ideal for

Organizations that are looking to have SOC capabilities through managed services, this includes organizations who want to comply to SAMA, PCI or Yesser regulation, or organizations that have very critical data and want a 24X7 Monitoring for all activities.